We were told to avoid yes/no questions in forms because they often cause confusion. Real-life situations rarely fit neatly into binary answers. How to improve them? Try to spell out the meaning of the yes/no, test them and add an extra answer to keep those open.

No yes/no questions (8min) By Caroline Jarrett: effortmark.co.uk/no-yes-no-que

effortmark.co.uk/no-yes-no-que

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