It's not possible to have a meaningful chat about the siege and creep of corporate software automation in public & private life without coming to grips with the broader mechanism of Technological Determinism, one that our societies are largely captive to.
From the excellent WP page on it:
"It is, '... the belief that social progress is driven by technological innovation, which in turn follows an "inevitable" course."
https://en.m.wikipedia.org/wiki/Technological_determinism
1/n