Cloudflare's problems today confirmed what I have known for a long time: if a customer is down for half an hour due to some kind of server issue (disk replacement, etc.), they immediately start saying a way must be found to avoid it.
When it's Cloudflare that goes down for hours, they accept it with resignation.
@stefano@mastodon.bsd.cafeStefano Marinelli a customer sent us a requirement recently for a thing that should go on cloud infrastructure (they ask for commercial cloud as part of their requirement, which is already somewhat mad).
They demand 97%+ uptime from the infrastructure, which, ok, the providers say they give.
Then they demand 99%+ uptime from the applications on that infrastructure. And, I asked, they don't mean 97%*99%: they fully expect the server apps to be operational when the infrastructure isn't.
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