"The only thing I’ve ever seen work is getting down deep and dirty in the trenches with your users, communicating with them and cultivating relationships." https://blog.codinghorror.com/complaint-driven-development/

Complaint-Driven Development
If I haven’t blogged much in the last year, it’s because we’ve been busy building that civilized discourse construction kit thing I talked about. (Yes, that’s actually the name of the company. This is what happens when you put me in charge of naming things. Pinball
blog.codinghorror.com · Coding Horror
Link author:
Jeff Atwood@codinghorror@infosec.exchange