"Users really don’t care about your application – they have specific goals and will do only the absolute minimum necessary to achieve those goals." https://blog.codinghorror.com/on-necessity/

On Necessity
When working with users, I am frequently reminded of this conversation in David O. Russell’s movie Three Kings: 0:00 /0:51 1× GATES What is the most important thing in life? TROY What are you talking about? GATES What’s the most important thing? TROY Respect? GATES Too
blog.codinghorror.com · Coding Horror
Link author: Jeff Atwood@codinghorror@infosec.exchange