“That’s how you build a community that gives a damn about what you’re doing – by caring enough to truly listen to them and making changes they care about.” https://blog.codinghorror.com/complaint-driven-development/

Complaint-Driven Development
If I haven’t blogged much in the last year, it’s because we’ve been busy building that civilized discourse construction kit thing I talked about. (Yes, that’s actually the name of the company. This is what happens when you put me in charge of naming things. Pinball
blog.codinghorror.com · Coding Horror
Link author:
Jeff Atwood@codinghorror@infosec.exchange