Here is a very concise reason I absolutely loathe "AI" chatbots.
Stop making ME do the mental labour required for YOU to promote your business or offer your services.
I'm looking for a tech spec, a price list, to book an appointment, or fast answer to a concise question. I will get this in one of 3 ways:
Your well-produced web site & FAQ ...
Your helpful human expert staff who quickly understand my slightly uncommon need and your offerings...
Your competitor who offers one of the above.