https://social.coop/@fraggle/115946143804074849 this has been true since the dawn of the "consumer technology product" but it has undoubtedly intensified with 21st century complexity: the figurative and literal external surface of the product are the sales pitch, the thing it *claims* to do, encasing and obscuring the reality of what the product *actually* does, and how it does it, like a sort of gnostic veil.
trillions of dollars are now hanging on this thread, and the people who did that have names and addresses.