j-r conlin @jrconlin@mindof.jrconlin.com
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I am increasingly convinced that a lot of companies no longer consider people using their product to be a viable market. Instead, they pursue feature sets desired by some population that is, itself, self-selecting.

"This feature is very popular with our user base" without understanding that the people who absolutely do not want that feature will simply stop using your product or service.

Think the "Survivorship Bias Plane", but for software and hardware.

https://oldbytes.space/@arclight/115826823258595527

arclight (@arclight@oldbytes.space)

@inthehands@hachyderm.io @mhoye@mastodon.social When thinking through computer risks and harms and putting names on things, the hardest problem I've run into is putting a clear name on the group of people affected by the results of computing who have no direct interaction with the computer. Not the people funding or directing application development, not the people writing the software, not the people using the software, but the people whose lives are affected by by software they never see or even know about. The best description I have for that group is "victims" and it bothers me that I can't find a more precise term that doesn't somehow minimize how we view the harm they endure.

oldbytes.space · OldBytes Space - Mastodon

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