kepano @kepano@mastodon.social
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When you email issues to Obsidian Entertainment (the video game company) their AI support hallucinates and tells you to email Obsidian (the note-taking company) instead.

The perils of trusting an LLM with your customer support.

Thanks so much for reaching out and for the kind words about the game, we're thrilled you're loving Outer Worlds 2! It's great to hear you're even trying to contribute feedback on the issue tracker. You've run right into a common security feature where disabling 2FA also requires a current code to prove you're the account owner making the change. Since your issue is with the Obsidian account system (for the issue tracker) and involves account security, this is something our specialized account security team needs to handle directly. They're the only ones who can verify your ownership and safely disable the authenticator app link without a current code. Please email their dedicated support channel directly right now at support@obsidian.md. - In your email, explain exactly what you told me: you lost access to your authenticator app, you used a backup code to log in, but you can't disable 2FA because it still asks for an authenticator code. - Mention that you can provide any proof of account ownership they need. The support team at that address is equipped to work through the necessary identity verification steps to get that 2FA disabled for you.
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