I kinda find it icky when companies don't have parts of the products they sell.
I bought a nice floor lamp from Article but the lamp shade came broken. I was disappointed to find it was also cheaply made. Oh well, just a lamp.
So when I called to get this fixed, they couldn't just send a new part of the lampshade.
They're sending me a whole new lamp and asked me to keep the original one.
Just seems wasteful from both materials & logistics perspective. Just needed the lampshade. :(