A system administrator sees a ticket logged as "CRITICAL!!! SYSTEM DOWN!!! URGENT!!!". He calmly reclassifies it as "Low Priority - User appears distressed, recommend mindfulness exercises" and goes for coffee.
A system administrator sees a ticket logged as "CRITICAL!!! SYSTEM DOWN!!! URGENT!!!". He calmly reclassifies it as "Low Priority - User appears distressed, recommend mindfulness exercises" and goes for coffee.
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