Stef Walter @stephaniewalter@front-end.social
Public

Applying for an ETA to enter the UK, a UX case study for anyone who keeps saying "UX is common sense":
- download a native app that is, mostly, a web view that crashes every time it goes into the background for more than 2 minutes, and start from scratch, 3 times.
- the app has issues with scanning the passport chip, crashes, start again, 2 more times.
- apparently, no apostrophe shall be allowed the address, and of course, no é on my first name.

Home address form, with a "Address line 1" field, that has an apostrophe in the address, and the error message "enter address line 1", while the field is, indeed, filled. Same issue with a second picture for the card holder name: there is a é in Stéphanie and the field is marked as error, with the message "enter card holder name", while being filled.
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