It's been a super busy week that can be summarized into "the personas they teach you at school don't really work in enterprise UX, but with a mix of task analysis, journey mapping, knowledge gap and system mapping you can create something helpful".
I might write more on the topic when I get time.
Meanwhile check out Larry Marine's Disruptive Research book: it inspired a lot of my own tools, I ended up adapting: https://deltacx.media/media/disruptive-research/
