Chatbot-first UX is a trap.
Many tasks need structure, rich, multi-modal interaction patterns that conversational interfaces simply cannot support. And predictable steps. A big empty box where you ask people to prompt something is not going to work for most of them. Such interfaces create accessibility, discoverability, and reliability issues.
https://uxdesign.cc/are-we-doing-ux-for-ai-the-right-way-aea01e14138e
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