> try to login to tmobile
> 2fa rejected as invalid
> get confused, try again
> "account has been temporarily locked, call 611 or wait 24 hours"
> call in
> get told to use their new app
> explain that the problem is i can't login
> get told to download the app on someone else's phone
> reiterate my inability to login due to a lock on my account
> asked to change my pin, i ask why, they insist
> pin gets changed
> "...so, what next?"
> "sorry you have to wait 24 hours, we can't override it"