Hello accessibility friends,

I'm working on gathering information for accessibility bug tickets - our customer supporters would like to know what to ask the people chatting in.

My first concern is how to respectfully find out as much as we can about the customer's setup without outright asking for their disability.

I'm hoping most cases will be clear, like "I can't read that text, it's grey on grey" or "I can't access the [interactive element] with my keyboard"

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